The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Mothman items will restock on the first Monday of the Month at 1pm ET.
I do not take commissions, custom, or personalised orders at this time
Unfortunately many countries are still experiencing delays in shipping due to the ongoing COVID pandemic. Please check your tracking number for updates.
The EU recently enacted new regulations about toys and items for children that have yet to clearly define what is, and is not, considered an item for children. Unfortunately my mothman and cat bags fall under the current broad definition and would need substantial adjustments to my business in order to be allowed as imports to EU countries.
Should the definition be clarified, I'd be more than happy to resume serving the EU.